Quick Reference
Quick reference guide for essential information on the Washington nursing assistant certification exam
Credentia Registration and Scheduling Services
1025 Greenwood Blvd.
Suite 401
Lake Mary FL 32746
Phone 888-204-6249
Office Hours:
Monday - Friday 8:00 am – 11:00 p.m.
Saturday 8 a.m. – 5 p.m.
Sunday 10 a.m. – 4 p.m.
(Eastern Time Zone)
Create or Log into your Credentia Platform account to:
- Change your current address and phone number.
- Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
- Obtain and submit an Examination Testing Application.
- Check the Testing Application status.
- Find test sites and availability.
- Schedule, reschedule, or cancel an examination.
- View exam details such as examination type, scheduled time, date, and location.
- View the Score report.
- Submit and review a Grievance application for completed examination.
- Submit an excused absence application.
Contact Customer Service when:
- Problem occurs when creating a Credentia Platform Account.
- Did not receive an activation link.
- Problem occurs when applying an assigned voucher code.
- Testing Application Issue.
- Received an error message when scheduling an examination.
- Score report is not viewable in Credentia Platform after 24 hours from your exam.
- Call 888-204-6249.
OBRA Nursing Assistant Registry Department of Social and Health Services (DSHS)
Call the OBRA Nursing Assistant Registry to:
- Find out if you are currently listed on the OBRA Nursing Assistant Registry.
- Change your current address or name on the OBRA Nursing Assistant Registry.
- Obtain information on federal OBRA laws and rules governing the training and testing of nursing assistants.
For more information, go to the Nursing Assistant Training, Testing and NA-OBRA Registry website at: https://www.dshs.wa.gov/altsa/residential-care-services/nursing-assistant-program.
Washington State Department of Health
Call the Washington State Department of Health (DOH) to:
- Obtain an Application for Certification.
- Obtain information on state laws and rules governing the certification of nursing assistants.
- Obtain information regarding endorsement from other states.
- Change your current address or name on your certification.
- Obtain certification renewal information/application.
For more information, go to the Washington State Department of Health’s website at: www.doh.wa.gov.