Quick Reference
Quick reference guide for essential information on the Washington nursing assistant certification exam
Create or Log into your Credentia Platform account to:
Change your current address and phone number.
- Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
- Obtain and submit an Examination Testing Application.
- Check the Testing Application status.
- Find test sites and availability.
- Schedule, reschedule, or cancel an examination.
- View exam details such as examination type, scheduled time, date, and location.
- View the Score report.
- Submit and review a Grievance application for completed examination.
- Submit an excused absence application.
Contact Customer Service when:
Problem occurs when creating a Credentia Platform Account.
- Did not receive an activation link.
- Problem occurs when applying an assigned voucher code.
- Testing Application Issue.
- Received an error message when scheduling an examination.
- Score report is not viewable in Credentia Platform after 24 hours from your exam.
- Call 888-204-6249.
OBRA Nursing Assistant Registry Department of Social and Health Services (DSHS)
Call the OBRA Nursing Assistant Registry to:
- Find out if you are currently listed on the OBRA Nursing Assistant Registry.
- Change your current address or name on the OBRA Nursing Assistant Registry.
- Obtain information on federal OBRA laws and rules governing the training and testing of nursing assistants.
For more information, go to the Nursing Assistant Training, Testing and NA-OBRA Registry website at: https://www.dshs.wa.gov/altsa/residential-care-services/nursing-assistant-program.
Washington State Department of Health
Call the Washington State Department of Health (DOH) to:
- Obtain an Application for Certification.
- Obtain information on state laws and rules governing the certification of nursing assistants.
- Obtain information regarding endorsement from other states.
- Change your current address or name on your certification.
- Obtain certification renewal information/application.
For more information, go to the Washington State Department of Health’s website at: www.doh.wa.gov.