Policy

Absence Policy

Candidates who are late or absent from an exam may submit an excused absence via Credentia Platform within Fourteen (14) calendar days of the exam date for the following reasons:

• Illness of yourself or a member of your household 
• Death in the family 
• Traffic accident or ticket 
• Court appearance or jury duty 
• Military duty 
• Weather emergency 
• Incarceration

Your request must include documentation or verification for the cause of the absence. For example, if you are absent because of jury duty, you must upload a copy of the court notice. In the case of illness, verification from a medical provider must be included in your request. Please note, a request takes approximately 3-5 calendar days to review. The decision of Credentia to approve or deny the excused absence will be final.

Weather Emergencies

A test center/online examination will be delayed or cancelled only in emergencies. If severe weather or a natural disaster makes the test site inaccessible or unsafe, the examination will be delayed or cancelled. In the event of an examination change due to a weather emergency, candidates will be notified of the cancellation using the information on file by phone and email.