Cancellation and Rescheduling

You may cancel or reschedule an examination online in your Credentia Platform account. For details on how to cancel or reschedule an examination, visit www.credentia.com/test-takers/wa and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage.

Online Written (or Oral) examinations must be canceled or rescheduled at least forty-eight 48 hours before the scheduled examination time.

Test center examinations must be canceled or rescheduled at least ten (10) calendar days before the scheduled examination date (Saturday and Sunday and national holidays are not considered calendar days).

If you do not cancel or reschedule your examination within the required time frames detailed and do not show up for your scheduled examination, you will be responsible for the examination fee. Your fee will not be refunded and cannot be transferred to a new examination date. You may not give your examination date to another person.
If you do not report to an examination at your scheduled time, you will be considered a “no-show” and fees paid will be forfeited.

REFUNDS: Once payment of exam fees is received, NO REFUNDS WILL BE ISSUED.