---
title: "Quick Reference"
url: "https://kb-wa.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2026-01-06T06:57:36.670Z"
---

# Quick Reference

Quick reference guide for essential information on the Washington nursing assistant certification exam

### Credentia Registration and Scheduling Services

  
1025 Greenwood Blvd.  
Suite 401  
Lake Mary FL 32746  
Phone [888-204-6249](tel:888-204-6249)

Office Hours:   
Monday - Friday 8:00 am – 11:00 p.m.   
Saturday 8 a.m. – 5 p.m.   
Sunday 10 a.m. – 4 p.m.  
(Eastern Time Zone) 

### Create or Log into your Credentia Platform account to:

-   Change your current address and phone number.
-   Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam. 
-   Obtain and submit an Examination Testing Application. 
-   Check the Testing Application status. 
-   Find test sites and availability. 
-   Schedule, reschedule, or cancel an examination. 
-   View exam details such as examination type, scheduled time, date, and location. 
-   View the Score report. 
-   Submit and review a Grievance application for completed examination. 
-   Submit an excused absence application.

### Contact Customer Service when:

-   Problem occurs when creating a Credentia Platform Account. 
-   Did not receive an activation link. 
-   Problem occurs when applying an assigned voucher code. 
-   Testing Application Issue. 
-   Received an error message when scheduling an examination. 
-   Score report is not viewable in Credentia Platform after 24 hours from your exam. 
-   Call [888-204-6249](tel:888-204-6249).

### OBRA Nursing Assistant Registry Department of Social and Health Services (DSHS)

Call the OBRA Nursing Assistant Registry to:

-   Find out if you are currently listed on the OBRA Nursing Assistant Registry.
-   Change your current address or name on the OBRA Nursing Assistant Registry.
-   Obtain information on federal OBRA laws and rules governing the training and testing of nursing assistants.

For more information, go to the Nursing Assistant Training, Testing and NA-OBRA Registry website at: [dshs.wa.gov/altsa/residential-care-services/nursing-assistant-program.](https://dshs.wa.gov/altsa/residential-care-services/nursing-assistant-program)

### Washington State Department of Health

Call the Washington State Department of Health (DOH) to:

-   Obtain an Application for Certification. 
-   Obtain information on state laws and rules governing the certification of nursing assistants. 
-   Obtain information regarding endorsement from other states.
-   Change your current address or name on your certification. 
-   Obtain certification renewal information/application.

For more information, go to the Washington State Department of Health’s website at: [doh.wa.gov.](https://doh.wa.gov/)

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